These Terms of Service govern your use of Nexopsis's website and services, including the AI Lead Response System ("Packaged System"), the Template product, the AI Outbound Research + Drafting Batch, and any Custom Service engagement. By engaging Nexopsis, you agree to these terms. Nexopsis is currently operated directly by its founder and does not operate through a separately registered company.
For the Packaged System, Nexopsis provides: form-based inquiry ingestion from your website, an AI-drafted instant response to each inquiry referencing the business details you provide, and a permanent log of every inquiry and response. The Packaged System is offered at one fixed scope — custom feature requests are handled under a separate Custom Service engagement, priced and scoped individually.
To set up the Packaged System, you provide your business details (services offered, service area, hours, and optionally your preferred tone and an escalation contact) through our onboarding form, and either embed the contact form we generate for you or, if you already have your own inquiry form, arrange for it to submit to the integration endpoint we provide. Setup begins once payment clears and your business details are submitted.
Current pricing is published at nexopsis.com/pricing/ and is not subject to per-client negotiation at the Packaged System or Template tiers. The Packaged System setup fee is due before delivery begins; the monthly retainer is billed on a recurring basis. Custom Service and Outbound Research Batch pricing is agreed before work begins. All fees are quoted and billed in USD.
For the Packaged System, Nexopsis commits to a live, functioning system within 5 business days of setup fee payment clearing. This is a held commitment, contingent on timely client cooperation with any information Nexopsis reasonably requires to complete setup — primarily your submitted business details and, where relevant, your website developer completing any integration work on your existing contact form.
Each inquiry is answered by an AI model that drafts a reply using the business details you've submitted. If a specific detail wasn't provided, the reply falls back to a general, non-specific acknowledgment rather than inventing information. If the AI drafting step is ever unavailable, your customer's inquiry is still recorded and they still receive a polite acknowledgment that their message was received — it is never silently lost — and you are notified so you can follow up personally.
You can view your own inquiries and the responses sent, at any time, through a private, password-protected link provided to you once your system goes live. This access is read-only — nothing can be edited or deleted through it — and is limited strictly to your own instance's data.
The Packaged System does not include phone or SMS intake, appointment booking, or integration with a third-party CRM. It does not qualify, score, or filter inquiries — every inquiry is logged and answered. Nexopsis does not guarantee a specific number of leads, replies, or business outcomes from use of the service.
The monthly retainer is billed month-to-month with no fixed-term lock-in contract. You may cancel at any time; cancellation takes effect at the end of the current billing period.
Because each product involves real setup work or a delivered result, refunds are handled as follows: Packaged System and Custom Service setup fees are non-refundable once onboarding work has begun; the monthly retainer is non-refundable for the unused portion of a billing period already paid; the Template ($97) is non-refundable once the export has been delivered; the AI Outbound Research + Drafting Batch ($550) is non-refundable once the completed research has been delivered. If setup work has not yet begun, contact hello@nexopsis.com to discuss your situation.
Nexopsis operates your deployed system instance on your behalf. You own the data your own end-customers submit through your instance. Nexopsis stores it only within your own isolated instance, never combined with Nexopsis's internal business records, and does not use it for any purpose beyond operating your instance.
Nexopsis relies on third-party providers for hosting, the AI language model used to draft responses, and payment processing. An outage or disruption at any of these providers may temporarily affect the availability of your system. Nexopsis monitors deployed instances and treats any outage as a priority to resolve.
Nexopsis does not currently offer a formal uptime guarantee or service-level agreement (SLA). The service is actively monitored, and issues are addressed as quickly as practical for a small, founder-operated business.
You agree not to use the Nexopsis system for any unlawful purpose, to send content that is fraudulent, harassing, or misleading to your own customers, or to attempt to circumvent the fixed scope of your tier without a corresponding Custom Service agreement.
Nexopsis's services are provided on an "as-is" basis. To the maximum extent permitted by law, Nexopsis is not liable for indirect, incidental, or consequential damages arising from use of the service, including lost business opportunities. Nexopsis's total liability for any claim is limited to the fees paid by you in the 3 months preceding the claim.
The Template ($97, one-time) is sold as-is, delivered by email after purchase, with no ongoing support or relationship.
Nexopsis reserves the right to terminate service for non-payment, misuse, or violation of these terms, with reasonable notice where practical.
These terms are governed by the laws of the United States.
We may update these terms from time to time. Material changes will be reflected with an updated "Last updated" date above and communicated to active clients.
Questions about these terms: hello@nexopsis.com